How Will This Document Help You / What Will You Find Here

  • Details of the Upgrade Feature
  • Steps to Upgrade an existing member
  • Benefits of Upgrading a membership

About The Feature

‘Upgrade’ feature allows you to upgrade an existing membership of a client to a membership of a higher value. This allows the Gym to generate higher revenues and also allows the clients to have the flexibility of switching to better products by just paying the difference in the cost of the current and upgraded membership

Steps to Upgrade an Existing Membership

  • Open the clients profile page and click on the ‘Upgrade’ option marked in red color on top
  • A new page opens –scroll down
  • Enter a upgrade date on which the membership is upgraded (It will show a disclaimer that the products cannot be upgraded if there is a pending balance)
  • The list of the current products of the member will be displayed
  • Click the select button in red next to the membership which you need to upgrade
  • Click on product/package/campaign from the drop down box next to the field of ‘Upgrade Product To’
  • Based on your above selection the desired list of Products /Packages/Campaigns will appear
  • Select the Product/Package/Campaign to which you wish to upgrade to and click on ‘Submit’
  • It will show you the amount for the upgraded membership
  • Scroll down to ‘Create Bill’ and add any additional payments or upgrade fees if required and click on ‘Submit’
  • The total amount is displayed
  • Scroll below to the ‘Payment’ section and add the ‘Amount’ and ‘Payment Mode’
  • Click on ‘Save’
  • A new page opens with the detailed table of the payment
  • Click on ‘Submit’
  • The membership will be upgraded
  • The membership status will show as Upgraded against the membership details of the member

Benefits of Upgrading a Membership:

  • Upgrading a membership gives the member a flexibility of enhancing his membership with your gym so that he can enjoy better products for longer durations at your gym
  • A gym will earn extra revenues and will also earn long term associations with its members

Frequently Asked Questions

  1. Is there a time period that a member can exercise the option to upgrade a membership?

Ans. It depends upon the policy of your gym as to adding a time frame to exercising the upgrade option

  1. Which products/packages/campaigns can I upgrade my membership to?

Ans. Yes, you can upgrade the membership to any products/packages/campaigns of a higher value