Renewal Report


How to check the Renewal Data

How Will This Document Help You / What Will You Find Here

  • How to see the renewal data through the renewal report
  • How to filter the search to check specific renewals
  • The detailed information of the renewals done

About The Feature


  • The renewal report is a good way to review the renewal data and take corrective action for the renewals not done. It allows you to analyze the revenue generated through renewals, the number of members renewed as well as the time span in which the renewal was done. The time span can be measured in three ways as :
    • In- Period Selected – refers to the membership being renewed in the period when it was due for renewal
    • Pre bought – refers to the membership being renewed before the period in which its due for renewal
    • In Past – refers to the membership being renewed post the expiry date of the due membership

How to Check the Renewal Report

  • Click on reports
  • Open the renewal report
  • In the follow up report on the right hand corner next to ‘What would you like to do?’ gives you a drop down of check renewals done
  • Refine your search by filling the various filters appearing on the follow up report page such as:
    • Account Manager
    • State
    • City
    • Center Name(for center wise selection of the follow ups done )
    • Client Search (a box with a drop down to search the client by the client name/contact number/registration id etc)
    • Client Representative
    • Created By
  • There is an icon on the extreme right hand corner as ‘More’
  • By clicking on more you have a list of various other fields to refine your search such as:
    •  The date(From Date- To Date) range to view the renewals  done in a particular time period
    • Membership Type
    • Membership Name
    • Membership Status
    • Package Name
    • Campaign Name
    • Client Representative (Follow ups under a particular client representative)
    • Enquiry Type
    • Enquiry Source
    • Gender
    • Workout Time
    • Location
    • Session Owner
    • Organization
    • Renewal Type (Pre- bought/In Period/In Past)
  • After selecting the various filters you can narrow down your search to obtain the desired results
  • Lastly click on ‘Search’

The Detailed Information of the Renewals :


  • The number of the renewals due will appear
  • The entire detailed list of renewals will appear based on the filters selected
  • It will show  you the amount received through renewals & number of renewals done under the following headings:
    • In Period
    • Pre Bought
    • In Past
  • The detailed report will show the
    • Client Name
    • Client Representative
    • Membership Name
    • Membership Type
    • Purchase Date
    • Activation Date
    • Expiry Date


Frequently Asked Questions 


  1. What does In-Period mean?

Ans. In-Period refers to the membership being renewed in the period when it was due for renewal


  1. What does Pre bought mean?

Ans. Pre bought refers to the membership being renewed before the period in which it’s due for renewal

  1. How does In-Past mean?

Ans. In Past refers to the membership being renewed post the expiry date of the due membership

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  • حدد تم الانشاء بواسطة
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