Enquiry sign-up flow

Enquiry sign-up flow

Below steps are involved for an enquiry

Step 1 -
Complete the initial app set up by selecting the language the user wishes to view the application in, as shown in the image below.

Step 2 -
Once the language is selected, the system will redirect the member to enter the phone number. 
  1. Upon being redirected to the page, on the basis of the IP address from where the application is being logged in, the system will automatically pre-select the country code, which can also be manually changed/selected by the customer.
  2. On the same page, url for terms of service will be available.
  3. On clicking the terms of service url, the member will be redirected to another page where terms & conditions will be listed.
  4. Once the member enters the phone number and accepts the terms of service, the database will validate the user to be a member/enquiry or new lead.

Step 3 -
If the mobile number does not match with the database, the application will redirect to the Sign-up Page.
  1. The user will need to fill in details like First Name, Last Name, Email, Date of birth and also ask the user to select the club to purchase the membership,
  2. Once all the required information is filled, click on Sign-up, it will redirect to the OTP page.

Step 4 -
System will verify the mobile number through OTP. At this stage, no sensitive data of the member will be visible on the screen.
  1. Enter the OTP sent on the mentioned mobile number →  click on continue.
  2. Once the OTP is verified, the user will be redirected to the Dashboard of the centre selected by the Enquiry at the time of Sign-up.

    • Related Articles

    • Buy flow without offer

      Click on the buy membership option on the dashboard. Buy Flow- Step 1 Using the filters, Click on the membership type you wish to purchase → Click on Add option of the product to be purchased. In order to show the product under Membership Filter, the ...
    • Invoice for an existing enquiry creation

      When an enquiry wants to sign up at your club or your gym for the first time, you can create an invoice and assign a membership for the services they have chosen. e.g. An enquiry signed up for 3 months gym membership and group classes services, both ...
    • Enquiry report

      How to Navigate to the Report      Hover on Reports Tab and Click on Enquiry Report. How to Filter Report to view Enquiry Details Select Date from the Enquiry Date from – date picker from which the enquiry details are to be viewed. Select date from ...
    • Enquiry creation

      This document will enable you to understand how to create a new enquiry or a new prospect in the software. Enquiries are the individuals who enquire at your centre or club about the services, pricing, operational hours or other details that will ...
    • Repeat enquiry creation

      Repeat enquiry is a feature to change the enquiry date of an existing enquiry record in the system. This function can be used in case of the enquiry date was incorrectly selected earlier or to simply amend or revise the enquiry date. You can also ...