Follow-up call convertibility

Follow-up call convertibility



Follow-up call response is a feature applied to various scenarios of staff or front-desk executive communication with the client. 


Follow-up call convertibility options are listed as below:



1. Cold: If the client shows no interest in joining the gym.

e.g.  Case 1: If the client comes to the gym and seems not much interested in joining the gym then in such cases you can keep the followup convertibility as cold.

Case 2: If the client initially said that he will be joining but after many follow-ups, the client is not responding or does not show interest in joining.


2. Expected: If you are expecting part payment while creating the invoice.

Refer to Expected follow-up to learn more


3. Hot: When the client shows interest and is willing to join. e.g. If the client comes and seems interested in joining the gym then in such cases you can keep the followup convertibility as Hot.


4. Successful followup: If you do not want to follow up with the client or bill has been created and want to close the followup.


5. Warm: When the client shows 50 – 50 chances that they may or may not join the gym then the followup convertibility should be kept on warm.


Note: The Follow-up call convertibility depends on the Follow-up call response.


    • Related Articles

    • Follow-up call response

      Follow-up call response is a feature applied to various scenarios of staff or front-desk executive communication with the client.  Follow-up call responses are listed below: 1. Follow-up Again: The staff or front-desk executive needs to follow-up ...
    • Follow-up report

      A follow-up report is one of the most important reports to track the daily activities of your Sales and Front Desk Staff. This report will display on a daily basis how many calls were made to Follow-up with your clients. Similarly, it will also ...
    • Expected follow-up

      The expected follow-up should be opened only if you are expecting part payment from the client while creating the invoice. e.g. A client wants to join a gym. If a client wished to purchase a 12 month membership worth Rs. 12,000. Currently, the client ...
    • Follow-up type creation

      The Follow-up feature enables the gym representatives to have clarity on the type of follow-up  (i.e. balance, enquiry, feedback, renewals) they need to conduct. The feature increases the effectiveness of the sales representatives, front desk ...
    • Follow-up feature

      Follow-up feature provides a convenient classification in Follow-up types. The classification of Follow-ups will allow the representative to know the type of Follow-up they have to perform. This will help to increase the effectiveness and clarity to ...