Follow-up call response

Follow-up call response is a feature applied to various scenarios of staff or front-desk executive communication with the client. 

Follow-up call responses are listed below:

1. Follow-up Again: The staff or front-desk executive needs to follow-up again with the client. The follow-up is opened on the mentioned date and the status is Open.

2. Appointment Booked: If the client wants to book an appointment for a Trail, Nutrition, or any services that the gym provides, the follow-up is opened on the mentioned date and the status is Open.

3. Successful Follow Up: If the staff or sales representative does not wish to open and close the follow-up. e.g. Enquiry followup, Balance follow-up.

4. Not Interested – Rate Too High:  If the clients feel that the rates are too high currently. Note: In the future, if the gym offers any discount then you can pull up the report for Response as ‘Not Interested – Rate Too High’ and get in touch with them.

5. Not Interested – Joined Other Gym: If the client has joined another gym.

6. Not Interested – Wrong Number: If the client number is incorrect.

7. Not Interested – Relocated: If the client has relocated.

8. Not Interested – Other: If there are any other reasons specified by the client not a part of the above list.

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