Invoice cancellation enables you to cancel an invoice in case something went wrong while creating the invoice. An invoice once created cannot be edited and hence you can cancel the invoice and you can create a new one with the correct details.
Cancel invoice option will only reflect if you have cancellation rights!
1. In what scenarios, should I cancel the invoice?
Ans: You can cancel it if you need any corrections in the purchase date, total amount, selected wrong product, package or campaign.
2. Who has the right to cancel the invoice?
Ans: Usually, this right is given to the administrator of the software like owners, managers, corporate team. However, this right can be given to anyone by making necessary changes in the access template.
3. Can I cancel the invoice that is created with a backdated purchase date?
Ans: Yes, you can cancel the backdated invoice. However, you need to enable the required setting under the global settings option.