In the FitnessForce software a ‘Product’ is referred to the services offered in the Gym like membership, personal training, yoga, zumba, mixed martial arts. A Product is a single service i.e single membership and each product which is to be defined with validity (number of days or number of sessions). These products have to be created in the FitnessForce software as per your gym or clubs membership rate card.
e.g. “Gym Membership 1 Month, 3 Months, 6 Months, 12 Months”
or “Yoga 30 Days - 12 Session”, “Yoga 60 Days - 30 Sessions”
The membership invoicing can be initiated post creating the products in the software. In case if you don't see the product or the membership on your purchase page, then you need to first create that product into the system.
To create a new product check the steps below:
e.g. Product Name: Off Peak Hours Gym Membership - 12 Months
Product Description: Get 365 days access between 11pm to 5pm IST
e.g. 1 month membership will have 30 valid days. Similarly, 12 months membership will have validity of 365 days.
Please note, valid days defines the expiry date of the membership.
e.g. If you set an activation date as today for a 1 month membership, then the system will auto set the expiry date on the 30th day i.e. you need not have to manually set the expiry date.
i) Check-In and ii). Appointment.
Post defining the validity of the membership, you need to define how you want to check-in your members. Will they access their membership as per days or as per sessions.
If it is as per days, then you need to define the ‘Check-In’ setting and if it is as per the session, then you need to define the ‘Appointment’ setting in this field.
i) Check-in - If the membership is based on check-in, mention the number of days after clicking on the check-in option from the drop down.
e.g. For 1 month Gym membership, check-in number of days are 30 days. In this case the system will track ‘check-in’ count for 30 days. This is known as ‘Member Check-In’ or ‘Member Attendance’
ii) Appointment - If it’s an appointment based membership, mention the number of sessions after clicking on the appointment option from the drop down.
e.g. For 1 month personal training, appointment number of sessions count is #12. In this case the system will track ‘appointment’ count for 12 sessions and the membership will expire as per the number of sessions or valid days i.e expiry date whichever is earlier.
Type: You need to assign the product type to their relevant products/ memberships. e.g. assign product type as ‘Gym’ for Gym Membership 1 Month, 3 Months, 6 or 12 months. Similarly, product type ‘Zumba’ to be assigned to related zumba memberships e.g 1 Month, 2 Month, 3 Month.
Reciprocity days - Number of days a client is allowed to use the product/services at different branches. This feature can be only utilized for check-In based memberships. e.g. The club or the gym is a multi-chain and the members are allowed to use the gym membership service at any of their centres. This field needs to be updated with the valid days of the membership. i.e. 1 Month Membership, then the reciprocity days will be 30 days. For session based, the reciprocity will be 0.
Transferable: Select Yes, if you want to allow this product to be transferred from one member to another. Select No, if you don’t want to allow the transfer of membership.e.g.The members membership is allowed for transfer and the member for some reason discontinues to attend the gym. As the membership is active, this member can choose to transfer the remaining membership period to another member or to a non-member. If the ‘Transferable’ field is set to ‘No’, then in such case the member will not be allowed to transfer the membership to another person.
- Chargeable No- Show: In case you want to charge a client for a session that he books but doesn’t attend then you can keep it as ‘0’ . “0” means zero no shows are allowed. This means if a client books the appointment but doesn't attend, still the session will be charged.
- Allowed No-Shows: If you set this setting number to “1” means one ‘no-show’ is allowed and “2” means, two ‘no-shows’ are allowed. Likewise you can define the count of no-shows you don't want to charge the client. e.g. If the client books the appointment but doesn't come two times for the session then those 2 sessions will not be charged, if this client does not come for the 3rd session & onwards he will be then charged for the session he had booked but not attended as he has crossed his allowed ‘no-show’ limit of ‘2’ sessions.
- Unchargeable No- Show: In case you don’t want to charge the client for a ‘no-show’, you need to enter value as ‘U’ in this setting. ‘U’ meaning unlimited no shows not to be charged.
If you select the ‘Can be purchased as single product’ option as ‘No’ it will not allow you to see this product as a single product.
e.g. 2 Months Membership has been sold as a complimentary New year offer along with 12 Months Membership, then in this setting for 2 Months Membership select as “NO” and add this product to New year offer campaign i.e 12 Months Gym Membership @XYZ rate + 2 Months Membership @zero value (its complimentary).
If 2 Months Membership setting ‘Can be purchased as single product’ option set to ‘Yes’ then staff will be able to sell this for free to anyone. Thus this setting allows you to sell such products only through packages or campaigns.
Prepaid - To charge the client while purchasing the product, prepaid option can be selected using the drop down. (Pay first & utilize later.)
Postpaid - To charge the client only when they opt for freezing service, postpaid option can be selected using the drop down.(Pay at the time when you utilize the service.)
Add the Start Time and End Time and then click on Add - If you have an integrated Biometric device then you will be able to set time on the product basis which the clients will be allowed to get access to the club.(The feature will enable you to generate your club revenue by creating products for non peak hours with lower price. eg. If you create a gym membership product and set the time from 12:00 PM to 04:00 PM, respective members will only get access to the club during the mentioned time.
- Select GST from the TAX dropdown option. (18% tax is preconfigured in the GST option).
To edit the existing product check the steps below:
1. Any changes done on the existing product will affect the existing invoices in the system?
Ans. No. The changes made to the package will be applicable for the future purchases / invoices. The existing invoices in the system will have no impact and will remain unchanged.
2. Who can edit the product to make necessary changes?
Ans. The software administrator i.e. Owner or admin assigned by the owner.
3. Can a duplicate product be configured?
Ans. No. However, you can configure the product with the terms in the Product name changed if you want to have the same product name with different pricing/rate. e.g. Membership 12 months - Rate: Rs. 12,000/- and Membership 12 months - Rate: 11,000/-.
4. Will the Reciprocity work for Session based Products?
Ans. No, as the trainer is involved for that particular center in which the client has bought the membership and hence the reciprocity won’t work for session based products.