Member creation

Member creation

This document will enable you to understand how to create members along with the membership bill in the software. The client can opt for short term or long term memberships like 3 months, 6 months, or 12 months.  An invoice can be generated through this option for all the purchases done at the center by the client.

  • In the Omni Search, input clients' mobile numbers. If the search result is not found i.e if the client profile is not found then the ‘Quick Link’ window will allow you three ‘Create New’ options. i.e. you can create a Prospect or a Trial or a Member Click on Member

  • Fill the mandatory fields. e.g. client languagemobile no.1, and enquiry type. In case if the pink highlighted fields i.e the mandatory field are left blank you cannot proceed to the next step.

  • You can click on the PLUS (+) icon for the optional fields if you have any additional information to be filled.

  • Click on the Save button to update the details. As soon as you click on the save button, you will be redirected to a new page as shown below.



  • Bill creation should be started from the left-hand side because once the bill gets generated you cannot edit anything in the Invoice.


On the left-hand side fill in the below information:

  • Billing Name - refers to the owner of the invoice who had paid for the services. Billing name field by default has a member name however you can edit this field. That is, if the company is paying for the service then the company name can be added or if the spouse is paying for the service then the spouse name can be added. e.g. member name could be ‘XYZ’ however billing name could be  ‘ABC Company Name’ because the company has paid for the membership for this XYZ employee. Hence on the invoice, the billing name will be printed as ‘ABC Company’ while the membership will be assigned to the ‘XYZ’ Member.

  • Bill Date - this date will be by default today’s date, this is also called the purchase date.

  • Billing Owner - select the staff name who has closed the sale, so that the sales collection will be reflected under the respective sales agent name. Note: If the billing owner field is not selected, then by default the bill owner would be the client representative.

  • Card No. - enter keyfob/Card number in the card number field, if applicable.

  • From the Membership tab, select the membership for which the Invoice to be created. e.g. Gym Floor - 12 Months. 


  • After selecting the membership you get an option to change the Start Date. This is an activation date of the membership. Please note, the activation date will be by default as per bill date, you need to change the activation date as per the client’s first day at the gym or as per client’s request.

  • Click on the Session Owner drop-down and select the owner i.e you can define the assigned trainer for that member. This field can be configured as mandatory or non-mandatory. This is mainly used for session-based services like Personal Training or Nutrition where you need to define or assign a trainer who will be conducting those sessions with the member.

  • Now Click on Add To Cart.

  • After adding it to the cart, you can further give a discount and you will need to add the discount reason below as well.

  • If you're allowed to give a discount as per the access rights. Then you can give a discount on two methods either on the base amount or on the total amount after GST.

  • If you want to give a discount on the base amount, then you'll see two columns next to the membership name under My Cart. The first column can be used to give a discount in percentage and the second column can be used to give a discount on the amount.

  • We recommend a discount to be given on the total amount under orange block fields. This helps you to get the round off amount in the Total amount to be paid. Follow the above-mentioned steps next to the discount field under the orange block.

  • Under the ‘Payment’ section select the mode of payment. The client can make the payment with single-mode or multiple payment mode options like pay by Cash, Credit Card, Debit Card, Cheque. Kindly validate the payment information is correctly entered because once the invoice is generated it cannot be edited, you need to cancel and recreate the entire invoice again.

  • Post verifying the details click on the Pay Now button

  • In the orange summary box, validate the details like Sub Total, Total Vat, Total Amount, Paid Amount and the Balance amount before you click on the ‘Submit’ Button in green


If the payment mode is Cheque, Credit card or Debit Card, please note the following to be filled as below:


  • Instrument number refers to ‘cheque number’ or in case of credit card or debit card transaction the instrument number will be the last four-digit number of the cc/dc card.

  • Instrument date refers to ‘cheque date’, in case of credit/ debit card transactions use charged date i.e. cc/dc swiping date.


  • Instrument Expiry Date refers to credit/debit card expiry date


  • Authorization Code refers to Authorization or Approval code which you’ll see on the hard copy of the receipt after swiping of the cc/dc on a Payment terminal machine.  

  • In case if the client has not paid in full, the invoice will accept the paid amount and the remaining amount will be kept outstanding on the Invoice. e.g. from the total bill amount of Rs. 5,000 the paid amount is Rs. 2,000 which will be your receipt amount and the balance amount will remain on this Invoice will be Rs. 3,000.

  • Click on the follow-up option and enter the follow-up Details so that you can follow-up with the client for the balance payment.

  • Validate the details like Bill Total, Total Vat, Total Amount, Paid Amount, and the Balance amount before you click on the ‘Submit’ button.

  • Once you click on the submit button and invoice will be generated. 

  • You can email this invoice or print the invoice. 

  • Once you generate the invoice the client status will be the Member.


1. What if the client makes payment with more than 1 mode of payment?

Ans: If the client makes the payment for the Invoice of Rs. 5,000 by paying Rs. 2,000 through cash and Rs. 3,000 through debit card, then initially you can select the mode of payment cash, enter the amount paid by cash which was Rs. 2,000 and click on Pay Now, then in the mode of payment select debit card and enter the amount paid through the debit card which was Rs. 3,000 further proceed by clicking on the Pay Now button and then click on submit as mentioned in the steps above.

2. Is it important to create the Follow-up for Balance Amount?

Ans: Yes, it is important to create a follow-up for balance as it will help you as a reminder so that you can follow-up with your member for the balance amount.

3. Is it possible to create a backdated invoice?

Ans: Yes, it is possible to create a backdated invoice for doing so once you reach the invoice page on the left-hand side you will get an option as Billing Date where you can change the dates.


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